Reports to: President

ESSENTIAL DUTIES AND TECHNICAL RESPONSIBILITIES include the following, other duties may be assigned:

1. Develop and implement sales and marketing plans to achieve corporate objectives.
2. Establish sales and marketing goals.  Manage, mentor and monitor direct sales team and sales rep organizations activities to assure goals are achieved.
3. Grow the business through identification and development of new customers as well as additional opportunities with existing customers.
4. Coordinate with direct sales team and sales reps to create win strategies and action assignments and build solid relationships with key customers.
5. Establish and maintain close working relationships with internal departments such as engineering, manufacturing, quality and customer service.
6. Monitor post-win activities through the new product introduction process and work with relevant departments to assure customer needs are met.
7. Produce forecasts and other sales and marketing activity reports.
8. Research and stay current on industry trends and competitor activities.
9. Plan and develop appropriate promotional materials while maintaining a consistent corporate image.
10. Help evaluate acquisition targets, build pre-close diligence information, compare sales and marketing strategies and/or evaluate synergies while leading the sales/marketing functional integration(s) as necessary. 
11. Lead the assessment, selection, implementation, and optimization of CRM and sales technology platforms to support business growth, enhance customer relationship management, and provide actionable sales analytics.
12. Maintain the company website and use it as a sales and marketing tool.  Monitor activity and initiate actions across different marketing channels to increase the quantity of quality leads.
13. Identify, manage, and evaluate marketing channels and campaigns to support sales objectives and strengthen brand presence.
14. Provide leadership and oversight for the customer service team, ensuring exceptional customer support, efficient order processing, and continuous improvement of customer-facing processes to drive customer satisfaction and retention.  
15. Other duties that may be assigned. 

QUALIFICATIONS/EXPERIENCE/EDUCATION

• Bachelor degree in a business-related area of study (Sales, Marketing, Finance, Engineering, etc.)
• 5+ years of sales/sales management experience with an electronics company
• Extensive and well-developed network of electronics users
• Engineering and/or operations experience in an electronics environment
• Proven track record of opening doors and closing deals

Location: Fort Atkinson, Wisconsin
Reports To: President
Department: Sales, Marketing & Operations

Company Overview

ETI is a vertically integrated electronics manufacturing company specializing in:

• PCB assembly
• Wire and cable harnesses
• Industrial box builds
• UL-certified control panels

ETI serves customers across multiple sectors, including aerospace, automotive, and advanced manufacturing.

Position Summary

The General Manager is responsible for driving overall business growth by leading ETI’s sales, marketing, quoting, customer service, and manufacturing operations functions. This role carries a strong emphasis on sales leadership and revenue growth, while also ensuring that manufacturing operations reliably deliver on the safety, quality, delivery, and cost commitments made to customers. The General Manager sets the strategic direction for the business, builds and mentors a high-performing leadership team, and models a communicative, transparent leadership style that builds trust and alignment across the organization. This individual serves as a key link between the customer-facing side of the business and the shop floor, ensuring that sales commitments, quotes, and customer expectations are fully understood and executed by manufacturing.

Key Responsibilities

Sales & Business Growth (Primary Focus)

• Own the company’s revenue growth strategy; develop and execute sales plans to achieve and exceed corporate sales objectives.
• Lead, mentor, and hold accountable the direct sales team and outside sales rep organizations to ensure goals are consistently achieved.
• Personally engage in identifying and closing new business opportunities, and in growing wallet-share with existing key accounts.
• Coordinate win strategies and account assignments; build and maintain strong relationships with key customers and decision-makers.
• Produce and own sales forecasts, pipeline reporting, and other sales performance metrics for executive review.
• Lead the assessment, selection, and optimization of CRM and sales technology platforms to support growth and provide actionable analytics.
• Represent the company at industry events, trade shows, and client meetings to build brand awareness and strategic partnerships.
• Stay current on industry trends, competitive dynamics, and market opportunities; use this insight to inform pricing and go-to-market strategy.

Marketing & Brand

• Direct marketing strategy to build brand awareness, generate qualified leads, and support business development goals.
• Oversee the company website, digital presence, and marketing collateral, ensuring a consistent and compelling brand image.
• Guide campaign development across digital, print, and industry channels, and track marketing performance and ROI.
• Ensure marketing translates technical manufacturing capabilities into clear, customer-focused messaging.

Quoting & Customer Service Leadership

• Take ownership of the quoting function, ensuring proposals are accurate, competitive, and turned around quickly to support sales velocity.
• Develop and continuously improve quoting templates, tools, and processes to enhance proposal quality and consistency.
• Provide direct leadership and oversight of the customer service team, ensuring exceptional support, efficient order processing, and strong customer retention.
• Ensure tight coordination between quoting, customer service, sales, and manufacturing so customer commitments are realistic and consistently met.

Manufacturing Operations Oversight

• Ensure manufacturing consistently meets or exceeds key performance targets related to safety, quality, delivery, and cost.
• Partner with production leadership to resolve operational, manufacturing, and maintenance issues, and to drive continuous improvement and lean manufacturing initiatives.
• Ensure production schedules and forecasts are developed, clearly communicated, and executed on the shop floor in alignment with sales and customer commitments.
• Ensure compliance with safety, environmental, ISO, and customer-specific quality requirements.
• Coordinate engineering and product changes that affect the shop floor, and evaluate capabilities of production personnel to guide training and development.

Leadership & Communication

• Model a visible, communicative leadership style — sharing context, expectations, and business results openly with the team to build trust and alignment.
• Build and develop a strong cross-functional leadership team across sales, marketing, quoting, customer service, and manufacturing.
• Foster collaboration and clear communication between customer-facing teams and manufacturing to eliminate silos and surprises.
• Establish and maintain close working relationships with engineering, quality, and finance to support overall business objectives.
• Recruit, retain, and develop talent across all functions reporting into this role; manage conflict constructively and hold teams accountable to commitments.
• Other duties as may be assigned.

Qualifications

Bachelor’s degree in Business, Sales, Marketing, Engineering, or a related field; advanced degree a plus.

7+ years of progressive sales leadership experience, ideally within an electronics manufacturing or industrial B2B environment.

Prior experience overseeing or closely partnering with manufacturing operations preferred; comfortable operating on the shop floor as well as in the boardroom.

Extensive, well-developed network within the electronics manufacturing industry.

Proven track record of opening doors, closing deals, and driving measurable revenue growth.

Experience leading customer service and/or quoting functions preferred.

Strong knowledge of electronics manufacturing processes (PCB assembly, wire harnesses, industrial box builds, control panels) preferred..

Key Competencies

• Sales-driven, results-oriented leader with a strong bias toward revenue growth.
• Strong, transparent communicator who builds trust across teams and levels of the organization.
• Strategic thinker with strong market awareness in industrial or manufacturing sectors.
• Ability to translate technical manufacturing capabilities into compelling customer messaging and realistic delivery commitments.
• Skilled at building trust, managing conflict, and holding teams accountable to commitments.
• Data-driven mindset with the ability to measure and improve both sales and operational performance.
• Self-motivated, proactive, and adaptable in a fast-paced manufacturing environment.

American Cable & Harness is the leading manufacturer of box build assemblies, wire, cable, and cable assemblies located in Fort Atkinson, Wi. If you want to work for a growing company that provides a friendly, fast-paced work environment with development opportunities for team members who really perform, please apply. We offer health, dental, vision, PTO, Holiday and 401K benefits.

Essential Duties and Responsibilities: Harness/Box Build Assembler

• Perform cable cutting, as required
• Ability to use crimping and wire striping tools
• Perform wire jacket stripping and inner jacket stripping of wire harnesses
• Complete complex cable and harness systems per work instructions and drawings
• Utilizing a wire layout board route wire and components to create a harness assembly

• Wrap and tie wires at designated points to form harness
• Assemble electrical components, systems and/or subsystems
• Ability to use semi-automatic machines and hand tools
• Perform visual and dimensional inspections of first article, in-process assemblies and finished products using measuring tools (tape measure / micrometer / pull test machine)
• Solder parts or connections between parts
• Perform other tasks as assigned by Manager

Job Requirements

• High School diploma or GED.
• Must be able to accurately use measuring tools and do basic math
• Must be able to effectively use all tools required for wire harness assembly
• Must be able to lift up to 35 pounds

Position Summary

At Lakewood Instruments, every employee contributes directly to the success and growth of the company. We are seeking a motivated and customer-focused Customer Service Representative who thrives in a fast-paced manufacturing environment and is committed to delivering exceptional service.

This role serves as a key point of contact for customers by supporting order management, quotations, shipment coordination, troubleshooting, and account support while maintaining strong communication across departments. The ideal candidate is detail-oriented, solution-driven, and capable of building strong customer relationships through professionalism and responsiveness.

Qualities, Duties and Responsibilities

• Provide professional and timely support to customers via phone and email regarding:
  • Product quotes
  • Order status and processing
  • Expedite requests
  • Shipping and delivery inquiries
  • General customer support
• Build and maintain positive customer relationships through effective communication and follow-through.
• Enter and process customer orders, shipment invoices, and related documentation accurately within the ERP system.
• Assist customers with basic product troubleshooting and technical support inquiries.
• Develop new customer accounts and coordinate credit reference documentation as needed.
• Issue RMAs (Return Material Authorizations) and process customer return requests.
• Monitor and maintain daily, weekly, and monthly sales and customer service reports.
• Follow up on past-due customer accounts and assist in resolving payment discrepancies in coordination with accounting.
• Create purchase orders and route for approval in accordance with company procedures.
• Maintain accurate customer records, databases, and ERP system information.
• Collaborate with internal departments including operations, production, purchasing, and shipping to ensure customer satisfaction and on-time delivery.
• Support additional operational or production-related activities as assigned.

QUALIFICATIONS/EXPERIENCE/EDUCATION

• Minimum of 2 years of customer service, inside sales, or order management experience, preferably within a manufacturing, electronics, or technical environment.
• Strong verbal and written communication skills with the ability to professionally interact with customers and internal teams.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks, solve problems, and manage multiple responsibilities in a fast-paced environment.
• Proficiency with computers and Microsoft Office applications; ERP system experience preferred.
• Associate degree in a technical or business-related field is preferred but not required.
• Strong customer-first mindset with a proactive and team-oriented attitude.

Core Competencies

• Customer Focus
• Communication Skills
• Problem Solving
• Accountability
• Teamwork & Collaboration
• Time Management
• Adaptability
• Attention to Detail

Shift 

• 8:00am – 4:30pm; Monday – Friday

Environment: 

• Indoors, heated/airconditioned

Equal Opportunity Statement

Lakewood Instruments is committed to creating an inclusive and respectful workplace. We are proud to be an equal opportunity employer and value diversity within our organization.

Position Summary: Electronic Technologies International (ETI) and American Cable and Harness (ACH) are seeking a highly skilled and proactive Process Design Engineer to support new product introduction, process development, manufacturing optimization, and continuous improvement initiatives across our printed circuit board assembly and cable/wire harness assembly operations. This role will work closely with Operations, Quality, Engineering, and Sales to improve manufacturing efficiency, troubleshoot production issues, and ensure processes are designed to meet customer and quality requirements.

The ideal candidate is a hands-on problem solver with strong technical aptitude, a continuous improvement mindset, and the ability to collaborate effectively across departments.

Essential Duties and Responsibilities

Process Development and Design

• Develop and maintain operator instructions, assembly documentation, and manufacturing procedures for new products and engineering revisions
• Implement and manage Engineering Change Notices (ECNs).
• Design and optimize manufacturing processes to improve quality, throughput, and efficiency.
• Develop systems to optimize machine setups and changeovers.
• Support the development of labor standards and manufacturing processes for RFQs and new business opportunities.
• Recommend process flow improvements to reduce waste and improve productivity.

New Product Introduction

• Support the launch of new products and manufacturing processes
• Provide technical support to Sales and customers as required.
• Assist with complex project-based control box builds and special assemblies.
• Collaborate with Engineering and Operations teams to ensure manufacturability and smooth product transitions.

Troubleshooting and Technical Support

• Interface with associates and cross-functional teams to address and resolve manufacturing-related issues.
• Troubleshot test failures, production defects, and process-related problems.
• Perform failure analysis and support warranty investigations.
• Read, interpret, and utilize electrical schematics, drawings, and technical documentation.
• Support functional test development, training, and upkeep of test procedures.

Continuous Improvement

• Define and implement continuous improvement projects focused on manufacturing efficiency, quality, and productivity.
• Collaborate with Operations and Quality to resolve process variances and drive root cause corrective actions.
• Support cross-training and skills development across production teams.
• Participate in Lean and Six Sigma initiatives to improve operational performance.

Quality and Compliance

• Maintain compliance with ISO standards and customer-specific requirements.
• Support and adhere to the Quality Management System.
• Participate in internal audits, corrective actions, and process improvement activities.
• Assist in developing and maintaining standard work and best practices.

Other Responsibilities

• Support daily production activities within circuit board manufacturing and control panel assembly operations (ETI) and cable/wire harness assembly operations (ACH).
• Assist other departments with process-related tasks and special projects assigned.

Qualifications

Education

• Associate or bachelor’s degree in electrical engineering, Mechanical Engineering, Manufacturing Engineering, Electronics Technology, or a related field preferred.
• Equivalent combination of education and experience will be considered.

Experience

• 5+ years of experience in manufacturing engineering, process engineering, engineering technician, or related roles.
• Experience with printed circuit board assembly, cable assembly, or electronic manufacturing preferred.
• Experience supporting new product introduction and continuous improvement initiatives.
• Lean Six Sigma experience preferred.

Skills

• Strong analytical and problem-solving skills.
• Ability to read and interpret schematics, blueprints, and technical drawings.
• Knowledge of manufacturing processes and quality systems.
• Proficiency with CAD software (SolidWorks, AutoCAD preferred).
• Excellent communication and cross-functional collaboration skills.
• Strong organizational skills with the ability to manage multiple projects simultaneously.

BASIC FUNCTIONS

The Quality Inspector is responsible for performing final inspection of wire harnesses, cable assemblies, and printed circuit board (PCB) assemblies to ensure compliance with customer specifications, engineering drawings, IPC workmanship standards, and internal quality procedures. This position serves as the final quality gate prior to shipment across both American Cable & Harness (ACH) and Electronic Technologies International (ETI), ensuring only conforming products are released to customers.

As a team player committed to our company’s success, this inspector will support both facilities with the ability to identify process improvements, work cross-functionally with Production and Engineering teams, and contribute to our continuous improvement initiatives. During the first 90–120 days, this role includes structured training across both ACH and ETI facilities to build comprehensive expertise in wire harness and PCB inspection.

Essential Responsibilities

Final Product Inspection

• Perform final inspection of wire harnesses, cable assemblies, box build assemblies, and PCB assemblies

• Verify all products conform to customer drawings, specifications, Bills of Material (BOMs), and work instructions

• Ensure all products meet IPC workmanship requirements (IPC/WHMA-A-620 and IPC-A-610)

• Verify labeling, serialization, packaging, documentation, and customer-specific requirements

• Complete inspection documentation accurately and maintain product traceability

• Approve or reject finished products based on acceptance criteria

Wire Harness Inspection (Primary at ACH)

Inspect in accordance with IPC/WHMA-A-620:

• Wire routing and dress, crimp quality, terminal insertion, connector orientation

• Pin location verification, wire strip lengths, heat shrink installation

• Cable tie placement, cable identification, strain relief, splices

• Shield terminations, torque verification, mechanical hardware installation

PCB Assembly Inspection (Primary at ETI)

Inspect in accordance with IPC-A-610:

• Solder joint quality, component placement and orientation, polarized device verification

• Lead trimming, solder bridges, insufficient/excessive solder, lifted pads

• Damaged components, Foreign Object Debris (FOD), conformal coating (when applicable)

• Mechanical assembly and connector installation

Quality Support & Continuous Improvement

• Communicate defects to Production and Quality Manager

• Verify effectiveness of rework before product release

• Assist with root cause investigations and corrective action activities

• Support continuous improvement initiatives and process enhancement

Required Qualifications

• High School Diploma or GED

• Minimum 2–3 years of manufacturing inspection experience

• Ability to read engineering drawings and wiring diagrams

• Ability to interpret BOMs and assembly documentation

• Excellent attention to detail and visual inspection capability

• Strong computer skills and proficiency in Microsoft Office

• Excellent written and verbal communication skills

• Ability to work independently and as part of a team

Preferred Qualifications

• IPC/WHMA-A-620 Certified IPC Specialist (CIS)

• IPC-A-610 Certified IPC Specialist (CIS)

• Experience inspecting cable assemblies and PCB assemblies

• ISO 9001 and ESD handling experience

• Experience with precision measuring equipment (calipers, micrometers, microscopes)

• ERP/MRP software experience (ShopWorX preferred)

See Yourself Here:

If you enjoy a challenge and are driven to succeed, come join us! For full- time employees we offer health, dental and vision insurance available after 60 days of employment as well as disability and life insurance after 30 days.  We prioritize safety and strive to create a work/life balance for our employees.

SUMMARY

As part of the materials team, this position is responsible for all aspects of shipping and the stockroom.  Must have good organizational skills with the ability to maintain a systematic and accurate approach to inventory control.  Must be able to work independently, shift priorities as needed, and work well with others.

PRIMARY ROLE

• Receive raw material from Receiving Inspection (RI) into the ShopworX ERP system and inventory in the proper bin location in the stockroom.
• Prioritize, pull, and fill shop orders for the production floor.
• Verify material at the completion of the shop order and return it to the assigned stockroom locations as needed.
• Maintain 100% inventory accuracy, including daily cycle counting.
• Create and maintain efficient organization of all materials, including newly acquired parts for new product introductions (NPI).
• Ensure material flow is consistent with FIFO guidelines.
• Identify, justify, and reconcile inventory discrepancies.  Prepare MRRs for lost or damaged inventory per applicable company policies.
• Identify and isolate obsolete material and forward to Management for review and disposition.
• Package and prepare daily shipments in accordance with customer requirements.
• Work within the ShopworX ERP system to create the open order report and customer packing slips.
• Prepare bills of lading and schedule freight pick up as needed.
• Navigate web based portals to schedule customer shipments.
• Must be able to lift up to 40 lbs and up to 70 lbs with assistance.
• Other duties may be assigned.

POSITION REQUIREMENTS

Ideal candidate would have 2 years of experience in shipping, stockroom, or inventory control, but are willing to train 100% with right candidate.

PREFERRED SKILLS
Proficient in Microsoft Office, ERP systems, and web browser software.
Experience in a fast-paced, frequently changing environment.

Interpersonal skills and relationship building.

Communication and cross-functional collaboration.